As UX Lead, I designed an innovative Google Glass application to support hands-free electrical repair workflows. The solution empowered technicians to complete critical tasks using voice interaction, enhancing efficiency, safety, and task accuracy in high-intensity field environments.

Business Case:

Technicians needed a more efficient way to execute on-site maintenance without being constrained by handheld devices. The workflow included accessing a workbook, entering the facility, scanning devices, identifying faults, completing repairs, and submitting maintenance reports—often while using both hands.

Challenge:

Enable a fully hands-free experience for field technicians performing complex electrical repairs, where traditional mobile interfaces were impractical or hazardous due to the need for continuous physical engagement.

Solution:

- Designed a voice-activated application for Google Glass that enabled technicians to navigate workflows, log issues, and submit reports entirely via voice commands.

- Integrated real-time fault recognition and scan-triggered prompts to support proactive repair detection.

- Prioritized visual minimalism and audio feedback to reduce cognitive load and distraction during repair tasks.

- Collaborated with engineering and field testing teams to validate usability in live service environments.

Impact:

- Enabled 100% hands-free task execution for high-risk maintenance operations.

- Reduced average repair task time by 20% through streamlined, uninterrupted workflow.

- Improved field technician satisfaction and accuracy based on pilot testing feedback.

- Pioneered a wearable UX model for future AR-based support tools.